Shipping & delivery policy

Where we ship

We dispatch across India from our facility at 8B, Mayfair Lagoon Campus, Jaydev Vihar, Bhubaneswar, Odisha, 751013, India. Export orders are accepted by prior arrangement; terms, duties and timelines for those are agreed in writing before the order is confirmed.

When the clock starts

Manufacturing lead time runs from the latest of these three: the date we confirm your order, the date we receive any agreed advance, and the date you give final written approval of the specification or sample. A change to the specification after that date restarts the affected part of the timeline.

How long it takes

• Stock items — dispatched within 2 to 5 working days.
• Made-to-order production — dispatched within the lead time stated on your order confirmation, which depends on quantity, fabric availability and finish. It is agreed in writing before the order is confirmed.
• Transit — typically 2 to 7 working days after dispatch within India, depending on distance and the carrier. Remote pin codes can take longer.

Working days exclude Sundays and public holidays. Where an order is large we may dispatch it in parts, and will tell you in advance if we intend to.

What delivery costs

Freight is quoted with the order and shown separately on the invoice. Where an order is quoted as delivered, freight is included in the price. Where you nominate your own carrier, freight is yours to pay and risk passes to you when we hand the goods over to them.

Tracking

We send the carrier's name and consignment number when an order is dispatched, to the contact on the order. Customers with an account on our system can also see the dispatch record against the order.

If it is late

If a consignment has not arrived within 7 working days of the expected delivery date, contact us with the order or invoice number and we will trace it with the carrier. Where a consignment is confirmed lost in transit we will replace the goods or refund them, as you prefer, in line with our Refund & cancellation policy.

We cannot be held to a delivery date where the delay is caused by an incorrect or incomplete address, nobody being available to receive the goods, or an event outside our reasonable control.

If it arrives damaged

Check the packaging before you sign for it. Damage or shortage visible on the outside must be noted on the carrier's proof of delivery — without that note the carrier will refuse the claim and so, in most cases, must we. Report it to us within 48 hours with photographs of the packaging and the goods.

Contact

Dispatch and delivery queries: GRAV CLOTHING PVT LTD, +91 93302 88560 (10:00–18:00 IST, Monday to Saturday). Please quote your order or invoice number.